These are automatically accepted as proof of your age. If you are renewing an online Railcard at a station you will need proof of age as above.
Don't forget you must have your Railcard with you when buying tickets and travelling. Skip navigation. Renew my Railcard Manage my Railcard. Two easy ways to buy All you need is: A valid passport or UK driving licence to verify your identity A digital passport-style photo saved to your computer, tablet or mobile phone A debit or credit card What happens next?
A passport-style photo of the person you are buying on behalf will also be required. We accept machine readable passport number from all countries except for those issued in the Philippines and Bangladesh prior to So, if you have a valid passport your passport code should work. You will need to input:. If all the above information is correct and the system says that your number is still invalid, please check that the information you have supplied on the Cardholder Details page is correct.
You must:. In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have. We're open from am to pm everyday of the year except for Christmas day. You can:. All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth.
If a member of rail staff is unable to validate that the person on your Railcard is you, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare. You can renew your Railcard online within 30 days before it expired and before your 31st birthday. If you are aged years old and still in full-time education, you can choose whether to buy a Railcard, or buy a Railcard as a mature student.
To do this, you will need to visit the website of the train company who issued the penalty and contact their customer service centre.
Please click here for the list of all train companies in Great Britain and their contact details. Please go to "Manage my Railcard" on the website homepage to log in to your account.
If the problem persists, please contact the customer services team on You can only store your Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one. Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise. If you are using a driving licence to apply, please make sure that the name you use to apply for your Railcard is typed into your application in exactly the same format in which it is shown on your driving licence.
This means that if an apostrophe or hyphen in your name has been left out of your name on your driving licence you need to leave it out of the name you use for your Railcard. Unfortunately no. After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended. Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.
However, you will need an internet connection to buy the digital Railcard or add it to a new device. You will need to contact our customer support team on so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard. Your Railcard is valid up until and including the date shown on your Railcard. We're sorry that you've experienced problems whilst uploading a photograph.
There can be a number of causes of this - some of which are difficult to diagnose. If you have done all the above and are still experiencing problems, then please call us on Please check that you have read each character of the code correctly.
We do try to use codes that are easy to read, but occasionally applicants might confuse,. If any of these characters appear in your code, please try their alternatives. If this does not work, please call us on and we will be able to check the status of the code you have. To buy this Railcard, you must be aged 26 - 30 years old. The range of birth dates for applicants is set to those eligible to the Railcard. Due to the pandemic far fewer people have been travelling by train.
This means that the government is offering additional financial backing to the rail industry so that services keep running to support the economy. The Railcard is only available for 1 year. The image should be a good recognisable likeness of you. We prefer colour pictures but black and white images are acceptable. The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair. The file of your photo must be either a.
We will reject photos if they are not appropriate and ask you for a more suitable image. The App is only compatible with devices that have the following software: Apple iOS 10 and above and Android 4. Due to the pandemic fewer people have been travelling by train.
Funding is currently being used to keep services running to support the economy. If you buy a valid train ticket for your journey with a Railcard discount, you can then purchase a Sleeper berth supplement.
There is no Railcard discount on the berth supplement. Caledonian Sleeper service between Scotland and London : Discounts don't apply on tickets for travel in Sleeper or Seated accommodation with a route Caledonian Sleeper only.
See Caledonian Sleeper website for further information on fares and tickets. Sometimes this problem can occur if you are using compatibility mode in Internet Explorer versions IE10 and lower. In Internet Explorer 11 there is no compatibility mode button so to access the Compatibility settings you will need to click on the Settings icon.
In the Settings panel that displays, make sure that railcard. If it is please click on the entry and click the remove button, then click to close it.
We accept online payment via credit and debit cards. It is valid yo travel throughout Great Britain so you can use the Railcard to buy tickets anywhere across the National Rail network. You can buy it up to and including the day before your 31st birthday and keep using it until its expiry date. However, you can still buy another Railcard by setting up another account using an alternative address and making your purchase just before your 31st birthday.
We will not be able to refund you for any over-lapping period of validity between the two Railcards. Railcards can be used for rail discounts in the area known as Great Britain England, Scotland and Wales. Some 1-year Railcards can also be purchased at any National Rail staffed ticket office. You can book your train tickets online or in person, but in order to qualify for a reduced rate ticket you must be able to present your Railcard during your journey.
Failing to do this will invalidate your train ticket. You can use it to travel to school, college or work as well as for leisure travel for days or nights out with your friends.
The Railcard is the first digital-only Railcard and it is available to buy online and download to the Railcard app on your smartphone. Once downloaded you can then start travelling and saving straight away.
Get out and about - go shopping, visit a museum, explore the countryside - and make some fantastic savings on your rail travel.
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